edpaffjr.comI actually had a very positive experience with Comcast support on Friday. Early that day I had noticed an increase in the frequent outages I was having with my Internet service over the last week or so. I complained about it on twitter and was nearly immediately contacted by a member of Comcast’s support team (@ComcastDoug). Through some back and forth messages on twitter, he determined that there were some issues and my report was escalated up to the local tech team in Denver.
Later that afternoon someone on their support team called and setup an appointment for a tech to come out between three and five. That tech arrived promptly around four and immediately got to work. He tested the line at the modem first, and then I showed him to all the splits and connections around the house. He also spent some time out on the lines outside and later told me that he made some fixes there. He also provided me with an updated cable modem and even threw in an improved remote control for the TV. I was really impressed with his service, and so far today I haven’t seen any outages.